Shipping policy

Shipping, Returns & Refund Policy

Cosecha Roasters

Cosecha Roasters (“we”, “us”, “our”) is the operator of this website (“Website”). By placing an order through this Website, you agree to the terms outlined below. These policies are designed to clearly set expectations and protect both our customers and our business.

1. General

All orders are subject to product availability. While we do our best to maintain accurate inventory on our Website, there may be rare instances where stock discrepancies occur.

If we are unable to fulfill part or all of your order, we will ship the available items and contact you to discuss either waiting for the remaining items or issuing a refund for any unavailable products.

2. Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, and delivery location within Canada.

All shipping charges are collected at the time of purchase. The amount shown at checkout is the final shipping cost.

3. Returns & Refunds

Because we sell freshly roasted coffee, returns are handled differently than non-consumable products.

3.1 Returns Due to Dissatisfaction

If you are not satisfied with your first purchase, please contact us within 30 days of receiving your order.

Due to the perishable nature of coffee:

  • Opened or used coffee bags cannot be returned

  • Refunds for dissatisfaction are handled on a case-by-case basis

If approved:

  • Refunds may be issued as store credit or replacement product

  • Shipping costs are non-refundable

  • Return shipping (if applicable) is the customer’s responsibility

We believe great coffee is subjective, and we’re always happy to help guide you to a roast or profile better suited to your taste.

3.2 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.

Once verified, we will offer:

  • A replacement shipment, or

  • A refund to your original payment method or store credit

4. Delivery Terms

4.1 Shipping Area

Cosecha Roasters currently ships within Canada only.

4.2 Roasting & Dispatch Time

All coffee is roasted to order.

Orders are typically:

  • Roasted and shipped the same day, or

  • Shipped within 1 business day of roasting

Our roasting and fulfillment operations run Monday–Friday, excluding national holidays.

4.3 Transit Time (Canada)

Shipping times vary based on location and shipping method selected at checkout.
In most cases, orders are delivered within 7 days from dispatch.

Estimated delivery timelines are calculated automatically at checkout.

4.4 Change of Delivery Address

Delivery addresses can be changed before the order has been shipped.
Once an order is dispatched, we are unable to make changes.

4.5 P.O. Box Shipping

We are able to ship to P.O. Boxes using postal services where available.

4.6 Items Out of Stock

If an item is temporarily unavailable:

  • We will contact you before shipping

  • Available items may be held or shipped separately based on your preference

4.7 Delivery Delays

If your order has exceeded the estimated delivery time, please contact us so we can investigate with the courier.

5. Tracking Notifications

Once your order ships, you will receive a tracking number via email, allowing you to follow your package until delivery.

6. Parcels Damaged in Transit

If your parcel arrives visibly damaged:

  • If possible, refuse delivery and notify the courier

  • Otherwise, contact us with photos of the damage

We will guide you through the next steps promptly.

7. Taxes

7.1 Sales Tax

Applicable Canadian sales taxes are calculated and applied at checkout.

8. Cancellations

Orders may be cancelled before they are roasted and shipped.

Once coffee has been roasted and dispatched, cancellations are no longer possible due to the fresh, made-to-order nature of our products.

9. Lost or Missing Parcels

All shipments are insured according to the courier’s policies.

If a parcel is confirmed lost in transit:

  • We will issue a replacement or refund once the courier completes their investigation

10. Customer Support

For any questions regarding shipping, returns, or your order, please contact us:

Email: hello@cosecharoasters.com

We’re always happy to help — and we want every cup of Cosecha to be one you genuinely enjoy.